FREQUENTLY ASKED QUESTIONS
Why stay with The Chalets?
The Chalets is the original cabin rental operation of the Hocking Hills. Established in 1988 by a native Hocking County resident. Starting with 16 A-Frame Cabins and the Fallswood Lodge, we have grown to over 50 premier cabins – those still being the number 1 preferred and referred lodging establishment of the Hocking Hills. There are no surprises as to the quality, cleanliness and friendliness you will receive from our establishment. We are continually upgrading our cabins and lodges. We spend more on upgrades than any of our competitors on an annual basis.
Do you have gift cards?
Chalets’ Gift Cards may be purchased via our website or calling our office. Purchase in a dollar amount to use toward a stay or we will gladly itemize the cost of a stay for you.
Do you require a security deposit?
We do require a security deposit to rent our properties. The amount of the deposit is based on the size of the cabin (i.e. $500 for our 2-7 person cabins, $1000 for our 8-12 person cabins, and $1500 for our lodges). Provided the unit is returned in the condition received (reasonable wear & tear expected), we will refund the provided card within 48 hours of your departure.
When is Check-In time?
Our check-in begins at 4:00pm. Due to the geographical location and pre-arrival inspections of the cabins and the hot tubs, we do not accept early check-ins. If you are in the area earlier than that, feel free to come by our office. Even though we can't send you to your cabin yet, we do have maps to the local state parks & restaurants so you can enjoy the area before checking in.
What is the weekend two night minimum?
A two night minimum on weekend is Thursday/Friday, Friday/Saturday or Saturday/Sunday. Any stay that consist of a Friday or Saturday night is considered a two night minimum at weekend rates. During Saver Season some cabins may be available for a one night rental on weekends.
What is the Holiday 3 Night Minimum Stay?
Holiday weekends or Special Event periods are a 3 night minimum. Lodges are a 3 night minimum stay Memorial Day through Labor Day weekends.
Do you allow a Sunday only reservation?
Sunday only reservations are permitted for A-Frame Cabins and Luxury Cabins at a weekday rate. A Saturday and Sunday together – 2 nights – are both nights at the weekend rate.
Is Hocking Hills dog friendly?
All local state parks will be pet-friendly apart from Conkle’s Hollow State Park. Quite a few of our cabins are also pet-friendly. If you would like to bring your fur-babies with you, just give us a call to find out what pet-friendly cabins are available for you!
What is your Pet policy?
Permitted only in cabins designated as ‘pet friendly’ with prior approval by the Chalets. Pets must be reported to and approved by the Chalets prior to arrival and occupy. Absolutely no pets in non pet friendly cabins. Pets are permitted only in cabins designated with prior approval by the Chalets. Maximum number of pets per cabin two (2). The pet fee is $50.00 per stay plus tax. Pets must be well mannered and house broken. Pets must be kept on a leash when outside and with you. Pets are NOT to be left unattended or alone in the cabins. Crates, pens or carrying case are mandatory. No rottweilers, dobermans, pit bulls, or any vicious breed permitted. Sorry for any inconvenience.
Is smoking allowed?
All of our properties are non-smoking. Evidence of smoking inside our cabins can result in a $200.00 fine.