Terms of Service

PAYMENT: At initial reservation, fifty percent (50%) of the cost of your stay has been applied to your credit card, unless you are reserving only one (1) night, in which case the full amount has been charged. Any remaining balance must be paid in full at least fourteen (14) days prior to your arrival.
For your convenience, The Chalets accepts Visa, Master Card, American Express and Discover. We do not accept checks. The Lessee acknowledges that the cancellation policy has been explained and customer understands said agreement. In addition to the rent, The Chalets reserves the right to
charge costs incurred for extra cleaning, damages or items missing from unit. The extra cleaning charge will be invoked when the unit is left in an extraordinarily unclean condition.

CANCELLATION POLICY (2-12 PERSON CABINS): Customer is allowed to shift dates or cancel reservations within 24 hrs of the original booking date w/o charge. If you cancel within 30 days of your arrival date, your account will be charged the entire rental fee, unless we are able to secure another
occupant. The Chalets will try to secure another occupant. If we are able to secure another occupant, then you will receive a full or partial refund of your prepaid rental fee, less our $100.00 cancellation fee. If you cancel prior to [thirty (30) days] of your arrival date, you will receive a full refund of your
rental fee, less our $100.00 cancellation fee. The Chalets reserves the right to cancel this reservation at any time by returning your full deposit. Customers can change dates if the arrival date is outside of the cancellation date one time with no charge, after that a $100 fee will be charged . No changes inside the normal cancellation time period. There are no cancellations due to inclement weather. If there is a power outage during your stay, for outages lasting between 6-10 hours 50% of that days'
rate will be refunded in the form of a gift card. For outages lasting more than 10 hours, the full amount of that day's rate will be refunded in the form of a gift card.

CANCELLATION POLICY (16-22 PERSON LODGES): If you cancel within [(90) days] of your arrival date, your account will be charged the entire rental fee, unless we are able to secure another occupant. The Chalets will try to secure another occupant. If we are able to secure another occupant,
then you will receive a partial refund of your prepaid rental fee, less the amount of the first night’s stay. If you cancel prior to [ninety (90) days] of your arrival date, you will receive a full refund of your rental fee, less a $350.00 cancellation fee. No changes inside the normal cancellation time period. The Chalets reserves the right to cancel this reservation at any time by returning your full deposit. Any change in the arrival date requires The Chalets approval. There are no cancellations due to inclement weather. If there is a power outage during your stay, for outages lasting between 6 - 10
hours 50% of that days' rate will be refunded in the form of a gift card. For outages lasting more than 10 hours, the full amount of that day's rate will be refunded in the form of a gift card.

THE FACILITY: The Chalets reserves the right to change or move Lessee to another Chalets unit of equal to or greater value with or without notice, for any reason. The unit shall be returned in the condition received, reasonable wear and tear expected. Failure to do so will result in additional cleaning or repair charges being charged to your card on file. Prior to your possession, The Chalets has taken a detailed inventory of the contents of the unit. Any missing items will be charged the appropriate replacement cost. Do not move or add any furniture or appliances. Do not decorate without written approval from the management. Do not disconnect, alter or add any electronic appliance to the television system. Do not tamper with the controls of the gas fireplace; enter secured fireplace areas or rearrange the gas logs. As for missing or damaged items, we will send you an itemized statement within thirty (30) days of your departure. Examples of charges are: furniture reset $100.00, TV, VCR, DVD, satellite or cable connection restoration $25 or actual cost, whichever is greater. Additional or unusual cleaning will be charged at the rate of $25.00 per hour, per staff member. Evidence of smoking inside is $200.00. Missing linens: $15.00 per item or the cost to replace the item, whichever is greater.

MALFUNCTIONS AND OTHER MATTERS: Occasionally appliances, hot tubs, fireplaces, water, television, internet, electricity will malfunction. The Chalets will service and restore these amenities as quickly as it can. For third party services such as internet, phone or DirectTV, we may not be able to restore service due to service interruption from the provider. If you paid for one of these services, such as internet, we will refund the service fee and try our best to accommodate you in the absence of that service. Due to cleaning and servicing, hot tubs are sometimes not up to full temperature at
the time of your arrival and may need time to heat. Likewise, loss of electricity, water, excessive snowfall or any “acts of God” that are outside of our control will not result in a refund of any rent. The units are in a rural and secluded setting. Insects and animals are a part of this environment. The
Chalets professionally treats its units on a regular basis by licensed exterminators. In addition, The Chalets takes measures to minimize the occurrence of bugs, spiders and other critters. No refunds or abatements in the rent will be made due to the presence of such insects or critters. If you become entitled to receive a refund, it will be issued in the form of a gift card for future use at The Chalets, to be used within a one year period from the date issued.

WINTER DRIVING CONDITIONS: The Chalets highly recommends using a four wheel drive vehicle during the winter months for all of our properties. While the main roads may be clear of snow and ice, some driveways and rural roads may be snow covered, icy and hilly requiring a four wheel drive
vehicle and extra precaution. The Chalets has no obligation to transport you to your unit, and under no circumstances can The Chalets assist you with any types of accidents with your vehicle, however, we will contact a towing service for you.

LIMITATIONS ON USE OF FACILITY: No outdoor fires unless they are in a fire ring constructed by The Chalets, fireworks, loud music or parties of any kind are NOT permitted. No tents, campers or outdoor equipment. Smoking is prohibited. No minors shall be permitted without parental supervision. All children under the age of 12 years must be accompanied by an adult in the pool area and hot tubs. Violations could result in loss of lodging, forfeiture of any prepaid rent and enforcement by local law enforcement officials.

OCCUPANCY AND VISITORS: To comply with state and local codes we cannot exceed the maximum occupancy permitted in or about this facility at any time. This includes persons of all ages (babies, children, adults) and visitors. Visitors must be registered with our Rental Office. If we determine that you have exceeded the permitted number of persons at any time, your account will be charged the per person, per day rate of $15.00 and we will immediately terminate this lease and ask you to leave the premises.

PETS: Approved pets are permitted only in cabins designated as ‘pet friendly’ with prior approval by The Chalets. Pets must be reported to and approved by The Chalets prior to arrival. Approved pets are permitted only in designated pet friendly cabins with prior approval, and can be any breeds except Dobermans, Pitt Bulls, or Rottweilers. If we discover that you brought a pet in or about any facility without prior approval and/or proper agreements, you will be asked to leave and will be charged a $200.00 animal cleaning fee.

This agreement shall be construed under the laws of the State of Ohio and the venue for any litigation arising under this agreement shall be proper only in Hocking County, Ohio. I am 21 years of age or older (for our 2-7 person cabins) or 25 years of age or older (for our 8-22 person cabins), have listed guests and visitors and I HAVE READ THE FOREGOING AND AGREE TO ABIDE BY The Chalets RULES AND THE TERMS AND CONDITIONS OF THIS LEASE. IN ADDITION, I AGREE TO RELEASE AND INDEMNIFY The Chalets AND THE OWNERS OF THE PROPERTY, FOR ANY AND ALL LIABILITY FROM ACCIDENT, OR INJURIES RESULTING FROM THE USE OF THE FACILITY, THE HOT TUB AND THE SURROUNDING AREA.

By signing this Rental Agreement, Lessee Authorizes Lessor to charge THE CREDIT CARD ON FILE for the COST OF ANY DAMAGES INCURRED, EXTRA CLEANING CHARGES, AND COST OF MISSING ITEMS. 
 
HOT TUB DIRECTIONS AGREEMENT

The Chalets will take several steps to ensure that your tub is CLEAN, SAFE, and in good working condition. On your check-in date your tub will be serviced prior to your arrival, however, if you were allowed to check in before 4 pm we may not have serviced it yet. We recommend for your safety to wait until 4 pm or phone the office for a maintenance update.
We feel it is important for you to know the following about your hot tub. Please READ these directions prior to arrival to eliminate any additional costs to you.

An important note about hot-tubs. Your hot tub has been professionally serviced prior to your arrival, the proper water level, and water chemistry have been adjusted to the proper levels. The temperature has been set to the proper level, however if your tub is not fully heated upon your arrival it is directly related to the service that we had just performed. PLEASE BE PATIENT the hot tub heats at approximately 5 degrees per hour with the lid on, if you remove the lid before the tub has fully heated, it will drastically reduce the ability to heat up quickly. We do not refund or credit if the water is not up to temperature at time of arrival due to service we’ve had to perform on the hot tub. We DO NOT REFUND OR ADJUST your account for mistreatment of the hot tub. Hot tubs are not intended for “party use” please be respectful of the equipment, and what it was intended for,
relaxation! Too many people in the hot tub – splashing out water, or overflowing water resulting in a low water level can damage the equipment and drastically reduce the proper water temperature. If this happens and you call our office to replenish the water and add additional chemistry, then there will be a charge of $25 added to your account.

• CHILDREN: Do NOT allow children to play with or use the controls. Do not leave children unattended in or around hot tub.

• DO NOT STAND ON, SIT ON, OR DAMAGE LID: You will be charged the cost for the new lid plus 25%.

• CONTROL PANEL AREA: Keep control area dry. Do not enter and exit tub over the controls. Excessive splashing or waves will soak the panel and cause the hot tub to power off.

• YOU MAY USE THE CONTROLS MARKED “JETS, “PUMP” AND “LIGHT”: The use of any other controls may cause your tub to shut off, change temperature to a cold setting, or damage the equipment.

• JETS: There are two controls that adjust pressure to the output of your jets. One is located on top of the hot tub shell, it is round and turns left or right and mixes air to create more pressure and bubbles. The other jet adjustment is the outside ring of each jet. This adjustment turns clockwise and counter clockwise to add or take away the output pressure of each jet individually.

• KEEPING YOUR TUB CLEAN: Do NOT put bubble bath, chemicals, flowers, pets, glass or anything other than yourself in the hot tub. Shower before and after entering tub to remove lotions, dirt and chemicals from your body. Make sure the floater is in the hot tub during or in between soakings.

• BATHING SUITS may fade or stain and should be immediately removed and rinsed after soaking in hot tub. We are not responsible for damages.

• THE FLOATER located inside your tub is filled with BROMINE tablets to sanitize the water you are in. This may be removed temporarily during use; however, it should be replaced back in your hot tub to ensure the sanitizing process. Note: If you remove the “floater” be careful not to damage it. The floater is somewhat fragile, if damaged a charge of $25 will be charged to your account.

• SERVICE CALLS: We do not have additional service calls included in the price of your lodging. Our hot tub technicians are only available between 9:00 am and 5:00pm daily.
  
  I HAVE READ THE FOREGOING AND AGREE TO ABIDE BY The Chalets DIRECTIONS AND TERMS & CONDITIONS OF USING THE HOT TUB. I UNDERSTAND THAT IS MY RESPONSIBILITY TO INFORM MY HOT TUB USERS OF THESE DIRECTIONS, NOTING THAT FAILURE TO FOLLOW THESE DIRECTIONS MAY SIGNIFICANTLY DECREASE OUR HOT TUB
  PLEASURE.