Privacy Policy

Chalets Hocking Hills

Last Updated: January 8th, 2026

Chalets Hocking Hills (“Chalets Hocking Hills,” “we,” “us,” or “our”) operates the website www.chaletshh.com (the “Website”). This Privacy Policy describes how information is collected, used, disclosed, and protected when you access the Website, make a reservation, or otherwise interact with us.

By accessing or using the Website, submitting information, or booking a stay, you acknowledge and agree to this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies only to information collected by Chalets Hocking Hills through:

• This Website

• Direct communications with guests

• Reservation and booking transactions

This Policy does not apply to information collected by third-party booking platforms, payment processors, or external websites linked from our Website.

2. Information We Collect

A. Information You Voluntarily Provide

We may collect personal information you voluntarily provide, including but not limited to:

• Full name

• Email address

• Telephone number

• Mailing and billing address

• Reservation details (dates, occupancy, preferences)

• Communications or inquiries submitted through the Website

B. Automatically Collected Information

When you access the Website, we may automatically collect:

• IP address

• Device type, operating system, and browser information

• Website usage data, including pages viewed and timestamps

• Referral or exit pages

This information is used for operational, security, analytics, and business-management purposes.

3. Payment Information

All payments are processed through third-party payment processors. Chalets Hocking Hills does not store, retain, or directly process full credit card numbers or financial account data.

We disclaim responsibility for the privacy practices or security controls of third-party payment processors.

4. How We Use Information

Information collected may be used for legitimate business purposes, including:

• Processing and managing reservations

• Communicating with guests before, during, and after stays

• Responding to inquiries and providing customer service

• Enforcing our Terms and Conditions and House Rules

• Improving Website functionality and operational efficiency

• Protecting against fraud, misuse, or unauthorized activity

• Complying with applicable legal, regulatory, or insurance obligations

We reserve the right to use aggregated or anonymized data for analytics and business development.

5. Cookies and Tracking Technologies

The Website may use cookies and similar technologies for:

• Website functionality

• Performance monitoring

• Security and fraud prevention

You may disable cookies through your browser settings; however, doing so may affect Website functionality. Chalets Hocking Hills is not responsible for any resulting limitations or performance issues.

6. Disclosure of Information

We may disclose information, at our discretion, under the following circumstances:

• To vendors, contractors, or service providers performing services on our behalf

• To insurance carriers, adjusters, legal counsel, or risk-management professionals

• To comply with subpoenas, court orders, or legal obligations

• To protect the rights, safety, property, or legal interests of Chalets Hocking Hills, its guests, or others

• In connection with a business transfer, merger, or asset sale

We do not sell personal information.

7. Data Security & No Guarantee

We implement reasonable administrative, technical, and physical safeguards to protect personal information.
However, no system can be guaranteed to be completely secure, and you acknowledge that information is provided at your own risk.

Chalets Hocking Hills expressly disclaims liability for unauthorized access, data breaches, or third-party misuse beyond our reasonable control.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill business purposes

• Meet legal, regulatory, insurance, and record-retention requirements

• Resolve disputes and enforce agreements

We reserve the right to retain certain data indefinitely where permitted or required by law.

9. User Rights & Requests

You may request access, correction, or deletion of personal information by contacting us.
Requests are subject to:

• Identity verification

• Legal, contractual, and operational limitations

We reserve the right to deny or limit requests as permitted by Ohio and federal law.

10. Children’s Privacy

The Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

11. Third-Party Websites

The Website may contain links to third-party websites or services. Chalets Hocking Hills:

• Does not control these websites

• Is not responsible for their privacy practices

• Disclaims liability arising from third-party content or data handling

Access to third-party sites is at your own risk.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time without prior notice.
Changes become effective upon posting to this page.

Continued use of the Website constitutes acceptance of the revised policy.

13. Governing Law & Venue

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to conflict-of-law principles. Any dispute arising from this Policy shall be brought exclusively in a court of competent jurisdiction within the State of Ohio.

14. Contact Information

Chalets in Hocking Hills
Website: www.chaletshh.com
Phone: 740-385-6517